Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Coordination
Changing what is done based on other people's actions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Learning
Figuring out how to use new ideas or things.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Service Orientation
Looking for ways to help people.
Persuasion
Talking people into changing their minds or their behavior.
Writing
Writing things for co-workers or customers.
Active Listening
Listening to others, not interrupting, and asking good questions.
Instructing
Teaching people how to do something.
Speaking
Talking to others.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Learning Strategies
Using the best training or teaching strategies for learning new things.
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